Policy

madewithjapan.com

BY MAKING A PURCHASE FROM THIS WEB SITE, YOU CONFIRM AND AGREE TO THE POLICIES AND INSTRUCTIONS OUTLINED BELOW.

Shopping Instructions

First Time Customers
When you place an order for the first time, you will be required to register as a shopping member. Fill out the forms as directed, and you will be able to shop again conveniently by only entering your e-mail address and password. Your information will be stored and secured on our server and we will protect it from any third-parties unless it is legally required to do so by the government.

To Place and Order
When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "view cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "checkout" to finish. Please make sure you view the sizing chart for each item before purchase.

How Will I Know That My Order Was Accepted?
After you click "Send Order" an e-mail confirmation including an order number will be sent to the e-mail address which you entered on your order form.

Payment

MadeWithJapan.com accepts:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

All credit card information goes through PayPal, the fast, easy, safe way to pay online.
For more information on PayPal, please visit: http://www.paypal.com

Returns & Exchanges

You may exchange an item within 14 days of receipt as long as it is in its original condition and in original package. NO REFUNDS ARE AVAILABLE. Shipping & handling is not refundable for exchanges and exchanged goods must be shipped back with delivery confirmation. You will be charged for any shipping or handling costs for the exchange. We will not be held responsible for any lost packages but will gladly assist in making any claims to the carrier by proving any necessary information if available.

Made with Japan takes great care and pride in our craftsmanship of all products. We make our products one by one and then thoroughly and individually inspect them. In an unusual case where there is a tear or the product is faulty, or what you received differed from your invoice please contact us immediately from the CONTACT page.

Shipping Policy

Our shipping carrier is the United States Postal Service (USPS). Shipping times are approximate and do not include processing. Orders placed on holidays or weekends will begin processing the next business day. Please contact us first if you would like us to ship your purchase some other way.

Domestic Shipping
All domestic orders are shipped by USPS Priority Mail w/Delivery Confirmation. Please allow 7-10 business days for your package to be processed and arrive. Your shipping charge will vary depending on the weight and destination of your package unless stated otherwise. We will not be held responsible for any lost packages.

Your purchase may be subject to a state tax. We are required to collect sales tax for deliveries to the following states: WA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping and handling charges where applicable.

International Shipping
International orders are shipped by USPS Airmail. A surcharge of $5 will be added per item unless otherwise stated. Please allow 2-3 weeks for delivery. Your package may be subject to customs/duties charges.

Made with Japan is not responsible for customs/duties charges. These costs are determined by your local customs office and we cannot determine, what these fees will be if any. We do try to minimize these charges by listing the 'wholesale' cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, and will minimize your costs. Please contact us prior to placing your order if you would like us to list the retail price on your invoice. For more information on customs and duties charges, please contact your local customs office. Made with Japan cannot track international orders. We will not be held responsible for any lost packages.

Privacy Policy / Security

Safeguarding your private information is very important to us. Your information will be stored and secured on our server and we will protect it from any third-parties unless it is legally required to do so by the government.

Our internet security is based on virtually unbreakable 128-bit and 256-bit SSL encryption (depends on your browser). Even with a brute-force attack by some hackers, cracking a 256-bit encryption is computationally unfeasible.